Viewing Problems
What do I do if a current version of Windows Media Player is installed but the audio and video are breaking up or will not start at all? This is usually an indication that your computer´s cache is full and needs to be emptied. To address this problem, you will need to delete temporary Internet files that are stored on your computer. If you are using Internet Explorer, do this by clicking on “Tools” on the browser menu bar and then “Internet Options.” Select “Delete Temporary (Internet) Files” and then click on “Yes.” This will not harm your computer.

When I click on a link to view a presentation it takes me back to the login page. What do I do next? This is also an indication that your computer’s cache may be full. Please follow the instructions from the question above.

I can see the video, but I can’t hear the audio. What can I do to fix this? If the video is playing but you can not hear the presenter, please make certain that your computer speakers are plugged in and turned on. Also make certain that you have not muted the sound on your computer.

I have the current version of Windows Media Player and have emptied the cache, but still can’t start the presentation. What do I do? If you are attempting to access the seminar from an office computer connected to a network, contact your technical support person to make certain that there is nothing blocking the video stream. With the growing popularity of sites like You Tube, a number of companies have blocked access to online video. If nothing is blocking the video stream and you are still having a problem, please send us an e-mail and we will contact you to see if we can determine the source of your problem.

I am having trouble finding the handouts in the presentation I am viewing. Any handouts listed in the course outline will open in a pop-up window so you can save or print them. If you are having problems, either your pop-up blocker is enabled (see instructions above to disable your pop-up blocker) or you do not have the appropriate software to view the documents (see applications above). If the latter is the problem, you will need to install the appropriate application; which is usually Word, Excel, PowerPoint or Adobe.

I placed my order and have not received my login information or any confirmation for the program(s) I purchased. Carosh’s policy is to send a confirmation for any program(s) purchased IMMEDIATELY via email using the email address that was supplied when you created your account. If you have not received your confirmation, please try the steps below:

We recommend that you first check your messages in the email account you provided to us. It is very common for the confirmation email to be filtered into a Junk or Spam folder. Depending on the type of order you place, the confirmation email you receive will be sent from either the System Administrator or the vendor of the course.

If you still have not received your confirmation email after checking the above information and it has been more than 24 hours since you placed your order and your order was received on a normal business day, please send an email to Support@Carosh.com or give us a call at our posted phone number.

What do I have to do when I login into my account for the first time? The first time you login you will need to create an account and sign our terms of service. When this is done, your course catalog will open. Depending on how your courses were purchased, you will have two different requirements to access your courses. If you are accessing your courses of interest as an individual, you will need to go through the process of purchasing a course. If your course was purchased for you, your administrator will provide you with a “KEY” code to enter your course(s). You will not be able to access your courses until these steps are completed.

What do I do if I enter my login name and password but my course catalog does not open? If you have changed your login and password at any time, make certain you are using the new login and password, not the old one. If you have forgotten your login and/or password, please follow the instructions below.

What do I do if I have forgotten my login and/or password? If you have forgotten your user id, or password, click on the “Forgot your username or password?” feature on your login screen. If this doesn’t work, contact the individual in your organization who administers your courses. If you purchased your courses, contact us be email at Support@Carosh.com or give us a call.

How do I change my password or login name so it is easier to remember? If you need to change your login or password, contact the individual in your organization who administers your courses. If you purchased your course(s) individually, click on your name. That will take you directly to your account administration page where you can follow the instructions to change your password. Once your password has been changed, the next time you want to access your courses you will need to use the new login and/or passwords.

Online Testing
How do I take the test to get credit for completing the course? To receive credit for completing a course you will need to complete an online post test, if required. You can access the test by clicking on “Start Test” in your course outline. Regardless of the existence of a test, you are required to complete a post-course evaluation, which can be found in your course outline. Once you complete these steps, you will be able to print your completion certificate and demonstrate successful completion of the course.

Is there a time limit for completing the test? The time limit for each course is set by the instructor. You will see the time allotment as part of the test instructions. In general, you will have 60 minutes to complete the online test for the course you have viewed.

If I do not pass the test, can I take it again? The ability to retake a test is dictated by the instructor, as is the need to retake the course prior to retaking a test. Your online test will be automatically graded when you click on the “Submit” button.

How do I print my course completion certificate(s)? Your certificate will be available immediately after you have passed your test and taken the course evaluation. You can view and print the certificate by clicking on “Your Certificates” in the course outline. The certificate will pop-up as a PDF (Adobe) file for you to print out.

My test results are not displayed in testing history and a certificate is not available. What do I do to locate that information? Your test results will be automatically posted to your account and when you pass the test a completion certificate is created. Some users have mistakenly assumed that completion of the evaluation is sufficient to generate a certificate. To verify that you have successfully passed a test, try to take the test again. If there is a record of your test on file, a message will be displayed telling you that you have already passed.

Contact Us
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